mattg889 wrote:
I tried emailing mike earlier, but it comes back saying undeliverable. I tried mike at bixbystoves .com and at bixbyenergy .com.
I called Bixby and I think I got the right mike's voice mail. I left a message, see if he gets back to me tomorrow.
Matt, the general understanding is that Bixby does return calls from its customers, but it might take a day or two. Make sure that your message provides an alternate phone number, preferably a cell phone that you carry everywhere. If they can't reach you on the first try, you might have to call again to trigger another attempt. The one time that I called with a warranty issue, the reply came quickly and favourably. I don't know their policies for email inquiries.