I burnt mostly all pellets last year and I would get the same thing, usually used a screwdriver and gently tapped it with a hammer to chip the stuff out with no problem. My burn pot has the 2 flat bars across the bottom, yours may only have one depending on age.
I would usually notice a air flow problem when it would do this, either the wind direction or the stove being loaded with ash in areas you can't see to prevent smooth exhaust flow. Keeping the air wash area super clean (mine would get loaded with corn in the bottom tube)and adjusting the ash dump doors make a difference also. The beginning of the year I had a terrible time burning corn with a heavy mix of soy beans, long story but that's how I ended up with all pellets.
Be happy to tell you the different ways I found to clean things out if you want me to, guessing you already know if you have one of these.