Have a Castile insert, about a week ago the it started acting funny. The fire would flair up for a while then almost go out, I thought it just needed to be cleaned. Cleaned it and tried starting it up, no pellets fell. Called the stove dealer we deal with, they came out and cleaned it took right off. But problem not solved, almost every morning when its cold it will only drop a few pellets, and no more. My wife found out if you open and close the feed door (where you load the pellets) rather hard the auger will feed like it is supposed to. Ok I thought must be a loose wire, checked just about everything I can see. Still acts the same if its cold it wont feed. Talked with the dealer and he said there was a chunk of sawdust in the auger, preventing it from turning. I have ran it out of pellets and cleaned out the shoot about 4 times since, they came out. Its clean. Im thinking the auger is on its last legs. Stove is about 5 years old, only thing we had to change so far was the board due to a power surge about 2 years ago.

Try jumping the vac switch wires and see how it works. Kap

Did you set the feed rate so that you have a 4 - 6" flame height (average) on HIGH??? It could be that you have long pellets that are bridging over at the infeed of the auger. The slamming of the loading lid would point to that as a problem. You could also be bridging over at the top of the feed chute for the same reason.
The other possibility, although it hasn't happened to me YET, is that the auger could be occasionally turning backwards. This could happen at startup when there might be a little more friction and the motor goes the wrong way due to a weak capacitor. That's an easy, inexpensive fix. I'm surprised your dealer didn't recommend trying it. About $15 or so. Just unplug the auger electrical plug and put the capacitor setup in between the two pieces you just separated.

Good luck

My wife beat me home today and already had it running. She said it took off with no problems, I will check the vac switch tomorrow if it still has a problem. As for the feed setting it's been at the 1/2 way setting since it was new, but I will look into that also. Thanks everybody!

The feed gate setting is NOT a set and forget thing on a Quad. It's one of the few adjustments you have to ensure a good burn. You should routinely adjust it for a 4 to 6" flame height with the stove set to HIGH. Then your other heat settings will be correct. As your pellets change in length, density, or composition you will get a variation in burn rate/ #/hr feed rate. You have to compensate for this with the feed gate adjustment.

Just a friendly bit of advice.

Jumped the switch, it takes right off. Time for a switch?

Not yet. Time to trouble shoot. It could be the switch.It could be dirty connectors on the wires, and tabs on the vac switch. It could also be dirty exhaust path thru stove and pipes. It could be a cracked or plugged vac hose that goes from vac switch to drop tube. Could be a plugged nipple on drop tube.. Could be a door seal not sealing good enough. The vac switch is a safety feature that senses the vacuum in the stove when running. When it doesn't sense that vacuum, it shuts the auger down. And it can not sense it for any of the reasons stated above. You can run with the switch jumped for a while(disclaimer inserted here for safety reasons), till you figure it out,and or, need a new switch. Kap

I did check the hose running from the switch to the auger, no cracks or holes in it. Did not check the nipple on the auger for a plug. Have to figure out a way to get my bear paw in that area!

Poke it with a pc. of wire. Did you blow thru the hose to make sure it was clean?

Wire? Good idea will try it tomorrow. My wife said she can smell smoke just before the pellets catch fire so I'm thinking maybe a door seal is also needed. Thanks for the hints guys!