Welcome to the forum, ern.
I'm not familiar with your stove, but perhaps it would help if you could provide a bit more information. Could you describe your flame, your fuel, heat setting, and your exhaust configuration? Are you running on a thermostat? What do you mean by "no heat"? How strong is the convection air blowing into the room? Is the air warm or cold? Ditto for the exhaust air blowing out. If there is flame, there has to be heat going somewhere.
Can you also describe the room configuration? If in an uninsulated basement, those concrete walls can suck a lot of heat when the outdoor temperature drops.