We cleaned the sensor and took your advice and called the tech. Good thing. The sensor had failed and was under warranty. He replaced our gasket on the exhaust clean out as it had torn when we tried to vacuum out the clean out. We ended up with the good rubberish gasket versus the felt one that came with the stove. We also learned a bit during the appointment today too. This was a good experience for us overall.

Thanks for your help, 2 cents, and guidance.

Hello.

New to the forum. Our 1.5 year old Mt.Vernon AE Insert is giving the infamous Auger Jam error code. We have emptied the hopper, vacuumed the shute, removed and cleaned the baffle area. We read we need to pull the auger, clean the sensor, check the connections and try again. We are trying to avoide a service call. We unscrewed the 4 screws around the auger and were not able to pull the auger which told us we were missing something. Oh, and we see connected wires. Do we disconnect at the auger or elsewhere?

Can someone please tell us how on earth to pull the auger? Are we unscrewing the wrong screws? Do we have to pull the insert out of the fireplace (surely not?). Being an insert, it is a challenge to work back there to begin with.

Thanks,
LB